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No, you can also order as a guest. Simply check the box at checkout. For shipping we only need your email address and full address. Advantage of a customer account: You have an overview of your orders and the payment and shipping status.

Within Germany, we offer Paypal, credit card, advance payment, cash on delivery, as well as Sofortüberweisung & Giropay. Outside of this, PayPal, credit card, advance payment and immediate transfer (Austria only) are possible. You can find our bank details for advance payment in your order confirmation email.

Within Germany we ship climate-neutrally for €4.90 with DHL GoGreen. From a shopping cart of 70€ we take over the standard shipping costs. Your order will be shipped in 1-3 business days after receipt of payment. Orders received by 12 p.m. on weekdays are usually shipped the same day. Outside of Germany we ship with DHL Express. The delivery usually takes place in 1-3 working days after dispatch. Please note that cross-border deliveries may incur additional taxes (e.g. for intra-community purchases) and/or duties (e.g. customs duties).

Shipping is carried out by our logistics service provider RHIEM Services GmbH. You will then receive a shipping confirmation with tracking information. If not, please check your spam folder.

Note: Please report damage to the package in writing directly to the deliverer at the front door in order to be able to assert claims for compensation.

You can find all information about fit and size on the respective article detail page. As a rule, we recommend using your usual size as a guide. We would also be happy to advise you individually. Write to us or call us.

If an item does not meet your expectations 100%, you can easily return it within 30 days of receipt in its original condition within Germany free of charge via DHL. A printer is not necessary for this. To do this, log into your customer account and register the return to create a shipping label. If you ordered as a guest, you will receive the shipping label at: barboza.store/retoure

Outside of Germany, you can send your return with a shipping service provider of your choice. Our return address: BARBOZA, c/o RHIEM Services GmbH, Tor 14 (RMA BARBOZA), Gildeweg 10, 46562 Voerde, DE.

You will receive an automatic confirmation email after the return has been completed. The repayment will be made as soon as possible within 14 days using your payment method. The original delivery charges will be refunded to you in some cases, e.g. if you cancel the order or withdraw from the contract.

Hygiene products and gift cards with an individual code cannot be returned. Likewise, used items are excluded from the return, since they can no longer be returned to the sale. Returns are checked for their condition. Items that are not accepted can be returned for a flat fee of 15 EUR or disposed of free of charge without any right to credit.

Yes, we would be happy to help you with that. Enter your return reason and request when registering for the return and we will contact you.

Credits will be made as quickly as possible within 14 days after completion of the return using your payment method. In rare cases, there may be delays in the event of a high volume of orders/returns. If this affects you, contact us. We're happy to help.

In der Regel erfolgt der Versand 1-3 Werktage nach Zahlungseingang. Es kann leider schon mal vorkommen, dass sich die Zustellung durch unerwartete Schwierigkeiten verzögert oder ein Paket verloren geht. Bitte prüfe den genauen Status zunächst über den Trackinglink aus deiner Versandbestätigungsmail oder deinem Kundenkonto.

Solltest du noch keine Versandmail erhalten haben, beachte bitte etwaige Hinweise zu Lieferzeiten auf der jeweiligen Artikeldetailseite.

Wenn du dir weiterhin unsicher über den Verbleib der Sendung bist, kontaktiere uns. Bei einem Verlust bist du natürlich abgesichert und erhältst Ersatz oder dein Geld zurück.

Es kommt äußerst selten vor, dass du eine unvollständige Bestellung erhältst. Sollte das dennoch mal der Fall sein, kann es sein, dass ein Artikel ausverkauft war, ein Fehler im Lager passiert ist oder etwas auf dem Weg zu dir abhanden gekommen ist.

Bei ausverkauften Artikeln erhältst du vorab immer eine Mail von unserem Support. Prüfe bitte auch deinen Spam Ordner. Sollte es sich nicht um einen ausverkauften Artikel handeln, prüfe ob Beschädigungen am Paket vorhanden sind und dokumentiere den Zustand. Sollten Schäden direkt bei Zustellung vorhanden sein, reklamiere diese sofort beim Zusteller & lasse dir eine Bestätigung geben. Danach kontaktiere uns, wir helfen dir gerne.

Bitte reklamiere äußerliche Auffälligkeiten umgehend beim Zusteller und lass dir das bestätigen. Nachdem du den Zustand deiner Sendung sowie der Verpackung dokumentert hast, kontaktiere uns und wir helfen dir.

Kontaktiere uns

Lothringer Str. 36
44805 Bochum

+49 (0)234 4799 2380

Ruf uns an 

Montag - Freitag
10 - 14 Uhr

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